Frequently Asked Questions

How do I scan a website for accessibility issues?

To initiate a website scan, navigate to the "Web Scan" section from your dashboard or the main navigation. Enter the full URL (e.g., https://www.example.com) of the website you wish to audit. Our system will then crawl and analyze the specified pages. You can typically specify the depth of the scan (how many links deep to follow) and other parameters like browser type (e.g., Chromium, Firefox, WebKit) if available.

What technologies are used for website scanning?

Our platform leverages industry-leading tools to ensure comprehensive and accurate accessibility audits. We primarily use Playwright for browser automation, which allows us to simulate real user interactions across various browsers. For accessibility rule checking, we integrate with Axe-Core, a highly respected open-source accessibility testing engine. This combination ensures a robust and reliable scan.

What does the website scan report contain and how do I interpret it?

The generated report provides a detailed breakdown of accessibility issues detected on your website, categorized by WCAG (Web Content Accessibility Guidelines) standards. Each report includes:

  • Summary: An overview of the total issues, passes, and violations by severity.
  • Affected Pages: A list of all scanned pages and the issues found on each.
  • Issue Details: For each violation, you'll find a description of the issue, the specific WCAG guideline it violates, suggested remediation steps, and often the exact HTML code snippet causing the problem.
  • Visualizations: Some reports may include visual aids or screenshots to help locate issues.

To interpret the report, focus on critical and serious issues first. Use the provided remediation steps to guide your development team in fixing the identified problems. Regular scanning helps track progress.

How long does a website scan typically take?

The duration of a website scan is highly dependent on several factors: the number of pages to be crawled, the complexity of those pages, server response times, and the current load on our scanning infrastructure. A small website with a few pages might complete in minutes, while a large, complex site could take several hours. You can monitor the status of your scans in the "History" section of your account.

Can I schedule recurring website scans?

Yes, depending on your subscription plan, you may have the option to schedule automated recurring scans. This feature allows you to continuously monitor your website's accessibility posture without manual intervention. Check your plan details or contact support for more information on scheduling options.

What if I paste a link to a document instead of a web page?

If the URL you provide points to a document (for example a PDF), we automatically route it through the document remediation pipeline. You'll receive a notice explaining that the content is being treated as a document, and the finished file will be available from your Documents history.

How do I check a document for accessibility?

Go to the "Documents" section. You can either upload a local file (PDF, DOCX, PPTX) or paste a direct document link. Uploads go straight to the queue, while links return immediately and our background worker downloads the file before running remediation. You can watch progress in the status window and download the remediated document once processing finishes.

What types of documents are supported and what technologies are used?

We support a wide range of document formats, including:

  • PDF (.pdf): Portable Document Format
  • Microsoft Word (.docx): Word documents
  • Microsoft Excel (.xlsx): Excel spreadsheets
  • Microsoft PowerPoint (.pptx): PowerPoint presentations
  • Image files (.jpg, .png, .gif, .bmp, .tiff): For OCR and description generation.

Our processing pipeline utilizes advanced AI and vision services, including Azure AI Vision, OpenAI GPT Vision, and Azure Document Intelligence. These technologies enable us to perform Optical Character Recognition (OCR), analyze document structure, detect visual elements, and identify potential accessibility issues.

What kind of accessibility issues does the document report highlight?

The document accessibility report will identify issues such as:

  • Missing Alt Text: Images without descriptive alternative text.
  • Improper Heading Structure: Incorrect use of heading levels (H1, H2, etc.).
  • Untagged Content: PDF documents lacking proper structural tags.
  • Reading Order Issues: Logical reading order discrepancies.
  • Color Contrast: Insufficient contrast between text and background colors.
  • Table Accessibility: Tables without proper headers or summaries.
  • Missing Document Language: Document language not specified.

The report provides actionable recommendations for remediating each identified issue, helping you create fully accessible documents.

What if the linked document is slow or unavailable?

When you paste a document URL we stream it in the background. If the remote server is unreachable, takes too long to respond, or returns something other than a supported file type, we mark the job as failed and notify you. You can retry later or upload the file directly if you have a local copy.

How do I subscribe to a plan?

To subscribe, visit our "Pricing" page. Browse the available plans and select the one that best suits your needs by clicking the "Subscribe" or "Get Started" button. You will be securely redirected to our payment gateway, powered by Stripe, to complete your purchase. We accept major credit cards.

Can I change or upgrade my subscription plan?

Yes, you can modify your subscription at any time. Log in to your account, navigate to your "Account Settings" or "Billing" section, and look for the "Manage Subscription" option. From there, you can choose to upgrade or downgrade your plan. Changes typically take effect immediately, with prorated billing adjustments applied to your next invoice.

How do I cancel my subscription?

You can cancel your subscription directly from your "Account Settings" or "Billing" page. Your cancellation will be processed, and your access to premium features will continue until the end of your current billing cycle. You will not be charged again after cancellation.

How can I view my payment history and invoices?

All your past transactions, payment history, and downloadable invoices are accessible within your "Account Settings" under the "Billing" or "Payment History" tab. You can view details of each payment and download receipts for your records.

Can I buy one-time credits instead of a subscription?

Yes. The Pricing page now includes on-demand credit bundles (100, 250, 750, or 2,500 pages) that you can purchase whenever you need additional capacity. Credits are delivered immediately after checkout and are consumed automatically when your subscription allowance runs out, so you only pay for exactly what you use.

What happens if my payment fails?

If a payment fails, you will be notified via email. Our system will attempt to re-process the payment a few times. If the issue persists, your subscription may be suspended until the payment method is updated and a successful charge is made. Please ensure your payment information is up-to-date to avoid service interruptions.

How is my data handled and what is your privacy policy?

We are committed to protecting your privacy and data. All data collected during website scans and document processing is treated with the utmost confidentiality. We do not share your proprietary data with third parties without your explicit consent. Our full privacy policy, detailing data collection, usage, storage, and your rights, can be found on our Privacy Policy page.

Are my scanned websites and uploaded documents kept private?

Absolutely. Your scanned website data and uploaded documents are stored securely and are only accessible by you and authorized personnel for support purposes. We employ robust encryption and access controls to ensure the confidentiality and integrity of your data. We do not use your content for training AI models or any other purpose beyond providing you with the requested accessibility audit services.

What security measures do you have in place?

We implement industry-standard security practices, including:

  • Data Encryption: All data in transit and at rest is encrypted.
  • Access Control: Strict role-based access controls limit who can access what data.
  • Regular Audits: Our systems undergo regular security audits and vulnerability assessments.
  • Secure Infrastructure: We host our services on secure cloud platforms with built-in security features.
  • Employee Training: Our staff are regularly trained on data privacy and security best practices.

We are dedicated to maintaining a secure environment for your data.

Where can I see the results of my past scans and document analyses?

All your completed website scans and document analyses are stored in the "History" section of your account. From there, you can view detailed reports, download them in various formats (e.g., PDF, Excel), or re-run scans if needed.

How do I update my account information or profile?

You can manage your account details, including your name, email address, and password, by navigating to your "Profile" or "Account Settings" page after logging in. Ensure your information is up-to-date for seamless service.

Who do I contact for technical support or billing inquiries?

For any technical issues, questions about your reports, or billing inquiries, please visit our "Support" page. You can submit a support ticket, and our dedicated team will respond as quickly as possible. If you are not logged in, you can use the "Contact" page for general inquiries.

Is there a demo or trial available?

We offer a limited free scan for new users to experience our platform. For more extensive demonstrations or trial options for our Pro and Enterprise plans, please contact our sales team through the "Contact" or "Support" page.